Cancellation Policy
Last updated: March 21, 2026 — Version 2.0
1. Order Cancellation Window
You may request a cancellation of your order within 1 hour of placing it by contacting us at support@goodfeetofficial.com or via WhatsApp at +1 640 241 28 66. Once an order has been submitted to our China fulfilment partner for processing, it cannot be cancelled.
2. How to Cancel
- Email support@goodfeetofficial.com with subject “CANCEL — [Order Number]”
- Or WhatsApp us at +1 640 241 28 66
- Include your order number and full name
- We will confirm cancellation within 30 minutes during business hours
3. Cancellation Outcomes
| Timing | Outcome |
|---|---|
| Within 1 hour of order placement | Full cancellation and refund within 5–10 business days |
| After 1 hour — before dispatch confirmation | Best efforts — cancellation not guaranteed |
| After dispatch confirmation | Cannot cancel — use our 30-day Return Policy instead |
4. EU & UK Statutory Right of Withdrawal
EU consumers (under EU Directive 2011/83/EU) and UK consumers (under Consumer Contracts Regulations 2013) have a statutory right to withdraw from a distance purchase within 14 calendar days of receiving the goods — without giving any reason. If you have already received your order and wish to exercise this right, please refer to our Refund & Return Policy. You do not need to cancel before dispatch — you may return the item upon delivery.
5. Refund for Cancelled Orders
If a cancellation is confirmed before dispatch, a full refund will be issued to your original payment method within 5–10 business days. Credit card refunds may take an additional 3–5 business days to appear on your statement.
6. Contact
- Email: support@goodfeetofficial.com
- WhatsApp: +1 640 241 28 66
- Address: Amerion Group LLC, 30 N Gould Street #36862, Sheridan, WY 82801, USA
© 2026 Amerion Group LLC · Trading as Good Feet · goodfeetofficial.com · EIN: 32-0818127
